FAQ

Review the most commonly asked questions

How are products packaged?

All of our cookies arrive individually sealed in protective wrapping to preserve freshness and quality!

What is the shelf life?

• While Mrs. Fields® baked products have a shelf life of 3 weeks, we recommend enjoying your treat as soon as it is received for optimal taste and freshness.
• To save our cookies for later, here are some tips:
  • Do not refrigerate as this will dry them out. Instead, store them in their original sealed packaging or an airtight container at room temperature for up to two weeks. 
  • For longer storage, they can be frozen in original sealed packaging for up to 6 months.
• To create your own, hot, out-of-the-oven experience, you have a few options:
  • Thawed cookies can be warmed in the microwave for 10-15 seconds or in a 375-degree oven for up to 2 minutes. 
  • Frozen cookies can be warmed in the microwave for 20-30 seconds or in a 375-degree oven for up to 3 minutes.

How and where do you ship?

• We do our best to ensure that your shipments are delivered on time but cannot guarantee delivery dates for orders shipping via standard ground method or to PO Boxes, Military addresses, and International addresses.
• Ground delivery date is not guaranteed; package can be delivered within 1 to 2 business days before or after your selected delivery date. We regret that we are unable to refund orders if packages arrive within 2 business days prior to or following your selected preferred delivery date.
  • If you need delivery on a specific date, we recommend using an expedited guaranteed delivery method.
• Weather/mechanical delays
  • Sometimes, adverse conditions like weather and local events may delay your shipment, which are out of our control. We are unable to refund if your package was delayed due to weather conditions.
• Shipping costs
  • Our shipping costs are based on the weight of each package. We can combine packages that are similar in size and shape if shipping to the same address. To ensure our packages arrive in great condition we are unable to combine some items together.
• International Shipping
  • Due to European privacy laws, we are unable to ship to the 28 EU member states and Brazil (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, England, Estonia, Finland, France, Germany, Ghana, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Nigeria, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, United Kingdom).
  • International shipments are an additional $30 per package plus ground shipping charges.
• Deliveries to Hospitals, Hotels and Colleges:
  • We guarantee delivery to the mailroom or receiving department at the location only. It is the responsibility of this department to deliver the package to your intended recipient.

What is your return and cancellation policy?

• Order Cancellations and Order Changes:
  • We are happy to make any changes to your order if it is not already in processing, in transit or has already been delivered. Please be aware that during high volume seasons such as Valentine’s Day and during the Holiday season, we will process your order early so we are able to meet delivery expectations.
  • Orders placed online cannot be refunded if the incorrect shipping method was chosen resulting in early or late delivery, if there were spelling or grammatical errors, or for incorrect/ incomplete shipping addresses.
  • A $12 charge will be applied to your credit card to redirect packages when incorrect or incomplete addresses are given. We regret that we cannot extend our guarantee when your package is delayed for these reasons.
• Return Policy
  • All our items are perishable and are unable to be resold once they have been shipped. Due to this, we do not accept returns.
• Discount policy
  • Discount codes are only valid until their expiration date. If technical errors resulted in an inability to use your discount code, please call us before the code expires so we can apply it to your purchase or place the order for you.
  • Discount codes cannot be combined or used on previous orders. All bulk or case pack items are non-discountable as you are already getting the sweetest deal.